Zoho Mail Integration Issue in sangam crm

Integrations
1
  1. Zoho Mail Integration Issue:

We are also unable to integrate our Zoho Mail ID with Sangam CRM. This issue was previously discussed with one of your customer support representatives, but unfortunately, we have not received any follow-up or resolution so far.

We kindly request you to look into both these matters urgently and provide us with proper guidance or steps to resolve them. Your prompt support will be highly appreciated as it is affecting our ongoing operations.

Looking forward to your response.

2

Hello Sir,

Could you please share your use case and let us know what exactly you are trying to achieve? This will help us understand better and assist you accordingly.

3

Hi @Omniasteels Sir/mam,

Could you please confirm whether your Zoho Mail plan is Free or Paid?

Zoho does not provide SMTP service in the Free plan, so if you’re using the free version, direct integration won’t be possible.

However, you can still send emails using your Zoho Mail ID by integrating through SendGrid or Brave Email.

If you need any further information or assistance, feel free to reach out anytime.

4

Dear Sangam Team,

Yes, we are currently using the Free Plan of Zoho Mail.

As you mentioned, since the Free Plan does not support SMTP, we kindly request your assistance to integrate our Zoho Mail ID with Sangam through SendGrid or Brave Email, as suggested.

Please proceed with the integration or let us know if any details or access are required from our side to facilitate the process.

Looking forward to your support.

5

Yes let us know about Zoho mail plan if you want to convert it in mail-lite plan