What are the process we can manage through CRM?

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How we can manage our sales and service processes in Sangam CRM? what are other modules available in sangam crm?

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CRM systems can have a variety of modules, including:

  • Sales Management: This module helps track leads, opportunities, and customer interactions, facilitating the management of the sales pipeline.

  • Help Desk or Support: This module enables the management of customer complaints, support requests, and tickets, ensuring timely and efficient customer service.

  • Marketing: This module supports various marketing activities, including campaign management, lead generation, and email marketing.

  • Task Management: This module allows for the creation and assignment of tasks, improving team collaboration and workflow organization.

  • HR Management: This module supports basic HR functions, such as employee onboarding and performance tracking. However, it’s not meant to replace a dedicated HRMS system.

  • Event Management: This module facilitates the planning and management of events, including registration, scheduling, and communication with attendees.

  • Data Import/Export: This module allows for the import and export of data, simplifying data migration and integration with other systems.

  • Integrations: This module enables connections with various third-party applications through APIs and other connectors, extending the functionality of the CRM.

It’s important to note that not all CRM systems will have all these modules, and the specific features and functionality may vary.

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