Urgent: Attendance Location Not Reflecting on Web

Dear Team,

One of my customers is facing a challenge in the Attendance module, detailed below:

When users perform Clock-In and Clock-Out from the Sangam CRM mobile app, their location is successfully tracked and displayed in the attendance module of the mobile app. However, the location details are not being reflected on the web version of the CRM.

Kindly treat this matter as urgent, as the customer is concerned about losing valuable attendance location data. This issue had occurred last year as well and was resolved from your end, but unfortunately, the location data from that period was not retrievable as it was not stored.

Please find the screenshot attached below for your reference.

CRM Instance:
https://engineeringsalesservicecorporation.sangamcrm.com/

Thank you,
Biswajit Sharma
Comp-U-Graphics


Hello,

Yes, this is a known issue and our team is currently working on it. We will provide an update here once it has been resolved.

Hello,

Apologies for the inconvenience caused.

The issue occurred because the API key limit was exceeded. We have made the necessary changes.
Kindly check again and let us know if everything is working as expected.

Hi Mayuri,

The issue still persists. The check-in and address are not reflecting in the web CRM.

I’ve attached a screenshot for your reference.
Kindly look into it at the earliest.

Thank You,
Biswajit Sharma
9331126226

Okay sir. sorry for inconvience. I’ll check again and let you know.

Hello Sir,

Now it’s working properly. Please, once verify from your side also, and let us know.