Hello Team,
When my team assigns a ticket to me, I will work on it. While I’m still working on it, I will update the status to “In Progress.” Once it’s completed, I will update the status to “Closed.”
However, after completing the status update, it still reflects as “In Progress.” When I open the ticket and edit the status to “Closed,” it doesn’t seem to update correctly.
You can see the three images:
Sir, could you please share your CRM URL with us so we can review the issue?
https://dynamicgroup.sangamcrm.com
this is our crm url
Hello, Sir you are checking data count and status of two different modules (Ticket and Activity)
Hello sir,
According to the screenshots attached, on OPR you are analyzing on Activity module, but you have marked the status as closed in the tickets module, please verify in the tickets module and let us know.
Activities have to update each and every moment before closing the ticket. Also, will update “in progress” status
After the closing the ticket. still “in pending” status.
Is there any update on this
any update on my issue ??
Hello Sir,
Are you using the check-in/out feature to manage the ticket module’s activity?
Yes. we can use. whenever assign the activities we can do as check-in and check out.
Yes sir,
I recommend using our check-in/check-out feature to manage activities more effectively.
Here’s how it works:
This process eliminates the need to manually update activities. Simply check in on a ticket when you begin work and check out once you’re done.
Let me know if you have any questions or need further clarification.
It’s not depending about check in and check out.
it is full of ticket processing. When my team assigns a ticket to me, I will work on it. While I’m still working on it, I will update the status to “In Progress.” Once it’s completed, I will update the status to “Closed.”
Okay Sir.
Sir, in below image 3 Activities are in Process not the Tickets. “Naresh M” is an activity which is related to these three tickets.
Please check the ticket count from our OPR dashboard to identify which tickets are ‘In Process’ or ‘Closed’.
It’s showing as “Completed” status
