Phone no and email id is not capturing

General Support
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when we select Company name, phone and email id, it is not fetching

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Sneha Mam,
You will have to check map setting from Admin-Studio-Enquiry/lead and check the required fields are map to contacts.

4

mam by default this fields are mapped with Contact. So Please check after contact Selection, and then you want to reflect its based on company Selection please Go to - admin - Studio - Lead - Click on 3 Dots of same Phone and email id (One by one) - Clieck edit property.

Select Company_id from Map Module Filed. and Save it.

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it is mapped with accounts module

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Please Share screenshot

7

Hello ma’am,

Hope your query has been resolved.
Can you please share the updates on the same?

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NOT YET, still phone number not capturing when we select account

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@sneha Mam, Please check and confirm whether it is working as expected.

We have multiple properties for a field that can be configured from the Studio. As mentioned by others, you need to apply mapping to your fields.

Note: Ensure that the phone and email fields in the parent record have values for them to reflect correctly in the child record.

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Let us know whether it helps or not

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