How to integrate CRM with Exotel?

Integrations
1

Je bhi Calls aave che te Sangam CRM Integration karvanu chhe EXOTEL ma thi

2

Hello sir,

Please follow the steps in this document:
SangamCRM - Telephony API Developer Guide - Exotel.pdf (85.4 KB)
to integrate Exotel with Sangam CRM.

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I have been reviewing the attached document for integrating Exotel with Sangam CRM, but I am facing difficulties understanding certain parts.

I have attached a screenshot of the document I received, where I need further clarification. Please review it and guide me on how to proceed.