Filled details get disappear after adding accounts or contacts in inward outward module

General Support
1

filled details get disappear after adding accounts or contacts in inward outward module

2

@sneha ma’am,

Could you please verify whether any field mapping or formula is applied to that field or not ?

3

i dont know, i cannot get it

4

please help through remote

5

Ma’am, Please share CRM URL, I’ll check and let you know.

6

https://techworks.sangamcrm.com/

7

Hello Ma’am,

Please check the mapping, as some fields might have mappings applied, which could be causing these issues. Kindly review and edit those fields to ensure proper mapping. If the mapping is not required, please remove it from the respective fields.