Error 401 Invalid Credentials"

General Support
1

One of my team member unable to install App On mobile it Shows " Error 401 Invalid Credentials"
Please guide how to solve this

2

Hello sir,

Could you please share the CRM link along with the user details?

3

https://masp.sangamcrm.com/
User Name - Vishal Rohakale
Email id -vishalrohakale30@gmail.com

4

Hello, sir. Has this issue been resolved, or is the user still unable to log in?

5

After resetting password ,same error is appearing also he has checked with another mobile handset
Please urgently resolve

6

After deleting the user details and uninstll App
doing all process again still same error

7

Issue resolved there is very small stupid mistake from my side in spelling in user name

8

No worries Sir! Glad to hear it’s resolved. Thanks for the update!