Emoji not visible in Ticket Closure Email

General Support
1

t Closure Email for collecting feedback from Customers

2

Hello,

Could you please share crm URL?

3

Please rate the quality of support you have received from our team or suggestions if any:

[https:///smart-feedback?id=60678fa1-44e0-417a-a9ef-f5a55199590f&redirect_url=https://&feedback_status=Excellent]
[https:///smart-feedback?id=60678fa1-44e0-417a-a9ef-f5a55199590f&redirect_url=https://&feedback_status=Great] [https:///smart-feedback?id=60678fa1-44e0-417a-a9ef-f5a55199590f&redirect_url=https://&feedback_status=Good] [https:///smart-feedback?id=60678fa1-44e0-417a-a9ef-f5a55199590f&redirect_url=https://&feedback_status=Fair] [https:///smart-feedback?id=60678fa1-44e0-417a-a9ef-f5a55199590f&redirect_url=https://&feedback_status=Poor]

4

Hello,

Could you please share the CRM URL so that we can look into your query and resolve it.

5

https://medleyindiad7777.sangamcrm.com/login

6

Thank you.

Please allow us some time to check this. We will update you with the latest status shortly.

7

Now it’s working perfectly. Please verify once and confirm the working status.

8

Still pending. Emojis are visible now but once you submit feedback, it gives error

This page isn’t working

ERR_INVALID_REDIRECT

9

Still unresolved. Pl check… Pending for quite some time

10

Please check for the resolution

11

Hello,

The issue is due to a missing redirect configuration.

Please let me know where you would like to redirect after the feedback submission.

12

Would like feedback to go into respective contact/company. Pl do the needful. As per CRM practise

13

Solution is still pending. Pl reslove ASAP

14

Would like feedback to go into respective contact/company within Sangam CRM. Pl do the needful.

15

Hello Sir,

As discussed over the call, I hope your query has now been resolved.
Kindly update the status here accordingly

16

Thanks… The issue has been resolved

1 Like