Email not sent from user login

https://ssplbrd.sangamcrm.com

FROM ADMIN PANEL EMAIL SETUP PERFECTLY WORKING FINE BUT IN ONE USER: MARKETING@SSPLSOFT.COM CAN’T SENT MAIL.

Hello,

Could you please provide more details on how you’re sending the email to that email ID?
It will help us understand the issue better and assist you accordingly.

Looking forward to your response.

Please check below url video

https://drive.google.com/drive/folders/1iR8AJ09P0lkjj9sBhzN6stTfMTn46S8b?usp=sharing

issue not resolve pls look into this

Okay, thank you for sharing the screenshot. We’ve shared your query with the team, we will get back to you shortly.