Email campaign - recipient duplication

General Support
1

Hi,

In the list of leads that I have in Sangam CRM, there are duplications because same people have reached out to me for different inquiries.
I want to send an email campaign to all the leads in my database. Will this duplication appear in the recipients list as well?
And before sending the campaign do I need to add a tag to all the leads to fetch them while setting up the campaign?

Please help.

2

Hello Mam,

Yes, you need to apply the tags to all the leads. The campaign will automatically generate a unique recipients list, ensuring there are no duplicate emails.

For more details, you can refer to the following guide:
:link: How to Configure and Send Marketing Campaigns from CRM

Please let us know if you have any further questions.

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