Calls are not getting logged in Sangam

General Support
1

I am using Samvad since last 3 months.

All my users have same mobile device model, but suddenly the calls of two users are not getting logged.

Please help me troubleshoot this issue.

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2

To troubleshoot the issue, please follow the steps below:

  1. Check if Call Logging is Enabled
  • Open the Samvad app.
  • Click on the menu option in the lower-left corner.
  • Open “Call Log Settings.”
  • Ensure that call logging is enabled for the desired SIM card. There are two options in call logging:
    1. Log All Calls – logs both incoming and outgoing calls.
    2. Log Samvad Numbers Only – logs incoming and outgoing calls for numbers saved in the Samvad prospect module.
  1. Check for Required Permissions
  • Open the Samvad app.
  • Click on the menu option in the lower-left corner.
  • Open “Permissions Requirement.”
  • Ensure all required permissions are granted (Call log permission, Make phone calls, Call recordings, Drawing over other apps, Notifications).
  • If you see a red cross icon next to any permission, it means that permission hasn’t been granted. To fix this:
    • Click on the red cross icon.
    • A pop-up will appear asking for permission.
    • Click “Allow” to give the required permission.
    • Once granted, the red cross will turn into a green tick icon.
  1. Check Battery Optimization Settings
  • Open the Samvad app.
  • Click on the menu option in the lower-left corner.
  • Open “Permissions Requirement.”
  • Scroll down to the last option called “App Battery Optimization.”
  • Click on “Change Battery Optimization.”
  • You will be taken to a list of all apps installed on your phone.
  • Search for “Samvad Telecaller,” click on it, and select “Do not optimize.”
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