Call Log Sync when Dual SIM Card used

General Support
1

We are facing the issue as

  1. selected only 1 SIM for call log wherein its synching for both SIM Card
  2. in Call Sync setting for SIM1 & SIM2 both shows the Same Number
  3. sync is happening for all contact even the contact is not available in CRM
    let me know is there any setting to be enabled
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2

Hello @tallymani ,

It seems like there is an issue with the call log configuration. Can we check it over a Google Meet session. Please share your availability for a Google Meet.

3

Hello Sir, please join the Google Meet for your concern using the following link: https://meet.google.com/vnd-eccf-crb.

4

@tallymani Sir,
Due to CRM settings, auto call logging has been enabled at the admin level, and all calls are now being logged in the background.

Resolution: Disable auto-call logging options from ‘Admin Panel > Calls Configuration > Auto Call Log’ and then re-login to the mobile app.

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