[image] check in check out options not reflecting in tickets. please refer SS

Hello Sneha Ma’am, As discussed, you can manage this scenario by setting the status field in the checkout layout. Add “Customer Side Pending” as an option, so users can select it while checking out and proceed, even if the task/ticket is not yet completed or closed.

Check in check out options

General Support

Mayuri.Patel December 13, 2024, 6:51am 2

Ma’am, please review the scenarios we discussed in the topic linked below:

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